1.1 All Customers must be 18 years of age or older and a resident in Great Britain in order to
register and participate in any content, including the placing of stakes on a bet or
participation in any other content found on this website.
1.2 It is an offence for anyone under the age of 18 to open an account or to gamble on this
website.
1.3 In order to avoid unlawful betting, we reserve the right to carry out checks to verify the
information provided.
1.3.1 For residents of Great Britain, we will undertake a search with a third party for the
purpose of verifying that you are 18 or over and your identity, including your name, address
and date of birth. Where these checks are unable to verify these details, we reserve the right
to ask you for the following documents:
– a copy of your photo identification (valid passport or driving licence)
– a copy of a utility bill in your name confirming the address you have registered with
Bettom.com (no more than three months old).
If we are unable to confirm that you are aged eighteen (18) or over and your identity, then
we are required to suspend your account until satisfactory proof of your age and identity is
provided.
In the event your account is suspended for this reason, please send all relevant documents
to: [email protected]
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1.4 You confirm that you are not currently subject to a self-exclusion with Bettom.com and
you have not signed up to a national self-exclusion register (such as GAMSTOP) which
excludes you from gambling.
1.5 You represent to us (and acknowledge that we rely on these representations) that you
are of sound mind and capable of taking responsibility for your own actions and that you can
enter into a legally binding agreement with us.
1.6 You have sole responsibility for determining whether your accessing and/or use of the
Website is compliant with applicable laws in your jurisdiction and you warrant to us that
gambling is not illegal in the territory where you reside.
1.7 You have sole responsibility in ensuring your payment/bank details and contact
information are up to date at all times.
1.8 You have sole responsibility to ensure that your security details remain confidential. In
any event where you are concerned that your security details are no longer confidential, you
have the obligation to notify us immediately. Any transactions that have been placed by a
person who is securely logged into your account will be your responsibility.
1.9 You cannot cancel or change bets once the bet has been confirmed by us.
1.10 We only accept registrations and deposits from residents of Great Britain.
1.11 You should only deposit funds into your account with us from a source where you are
the named account holder. In such cases where we identify that the named account holder
differs from that which we hold, we reserve the right to treat any winnings arising from such
deposits as void.
1.12 We only accept bets made online, which for clarity includes the use of iPhone and
Android applications. Bets are not accepted in any other form (email, fax, etc.) and any bets
received in these forms will be null and void.
1.13 We reserve the right to refuse/cancel any bet or part of a bet before the game starts
with justification provided upon request. We also reserve the right to refuse/cancel any bet or
part of a bet that is placed while a game is in progress if there is sufficient evidence that you
were placing a bet with prior knowledge of an event that would affect the accurate pricing of
a market – for example, betting on the first-to-score market while the first goal is being
scored.
1.14 We reserve the right to void any or all bets that have been made by any person or
group of persons who are acting in an attempt to defraud us. If there is any evidence, or in
our discretion, we believe, of a series of bets, each containing the same selection having
been placed by or for the same individual or syndicate of individuals, we reserve the right to
make such bets void and suspend relevant accounts. This rule applies to both settled and
unsettled bets.
1.15 Winnings will be credited to Customer’s accounts following confirmation of the final
result.
1.16 We reserve the right to void any bet that may have been accepted when the account
did not have sufficient funds to cover the bet. If an account has insufficient funds as a result
of a deposit that has been cancelled by the payment processing party, We reserve the right
to cancel any bet that may have been accepted retroactively and void any winnings paid to
you from those bets.
1.17 Should funds be credited to your account in error, it is your responsibility to notify us of
the error without delay. Any winnings subsequent to the error shall be deemed invalid and
returned to us. You shall remain responsible for any entry fees placed into tournaments or
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contests that involve pools or pools-style betting where the stakes can no longer be
recovered from the pool.
1.18 The reference language of the present Terms and Conditions is English. In spite of the
care brought to our translations, in case of difficulty of comprehension of a clause of these
Terms and Conditions, only the English version will be valid.
1.19 We reserve the right to suspend or close your account and void all settled and unsettled
bets in the event that you open more than one account.
1.20 Bets will only be accepted up to the advertised start time. Any bet that is inadvertently
accepted, which includes an event after its start time,unless prior authorisation is given, the
bet will be cancelled. If any portion of a multiple bet is inadvertently accepted without prior
authorisation then all parts of that multiple bet will be cancelled.
1.21 Multiple bets that combine different selections within the same event are not accepted
where the outcome of one affects or is affected by the other. If such a bet is taken in error,
the bet will be cancelled.
1.22 We do not accept responsibility for any typing, human or palpable errors that lead to
obvious price errors. In all such cases bets will be deemed void.
1.23 We do not accept responsibility for damages or losses deemed or alleged to have
resulted from or been caused by the website or its content including without limitation, delays
or interruptions in operation or transmission, loss or corruption of data, communication or
line failure, any person’s misuse of the site or its content, or any errors or omissions in
content.
1.24 In relation to any sports betting transactions placed through the Services, other than as
may be set out in relation to specific markets under the Betting Rules, for any one calendar
day (00:00:00 – 23:59:59) the maximum aggregate winnings shall be no greater than
£100,000.00 or the equivalent amount in Your chosen currency. Please note that these
restrictions apply regardless of stake. Winnings will usually be paid without You needing to
make a claim. If You believe that You have not received any winnings due to You then You
should notify us as soon as possible and provide evidence for Your claim. No claim for
winnings may be made more than six months after the date on which the relevant event
completed. In relation to any games played from the gaming and casino facilities, the
maximum winnings for any one calendar day (00:00:00 – 23:59:59) shall be no greater than
£100,000. Please note that these restrictions apply regardless of stake.
1.25 The minimum amount for a bet is £0.10p unless otherwise stated on the website.
1.26 We reserve the right to change odds and information displayed on the website at any
time and without notice. We will take reasonable care to ensure the accuracy of this
information but information is presented as a guide only. Prices displayed on the website are
indicative only and are not binding until a bet has been confirmed by us. In the event of any
particular information (score, time of game etc) being incorrect we assume no liability for
this. Please refer to our betting rules for information on how we settle individual markets.
1.27 The website will at all times show records of recent bets placed, results and account
activity. We recommend that you keep independent records of all of the transaction
information, games rules, cancellation rules, and payment methods in order to avoid any
future misunderstandings.
1.28 All bets will be processed once the bet has been placed and the acceptance confirmed.
1.29 You will be able to play immediately after any deposit transaction has been confirmed.
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1.30 When an event is cancelled, all bets referring will be cancelled automatically and the
related accounts will be refunded.
1.31 All promotions and offers are limited to one per person. We reserve the right to amend
the terms and conditions of or withdraw any promotion or offer at any time at our reasonable
discretion.
1.32 We consider these rules to be fair. Should you need any advice regarding these rules,
please contact [email protected]
1.33 If you wish to make a formal complaint about our services you should first contact our
Customer Services department using the contact us form on the website, via email or via live
chat.
We will respond as quickly as possible and in all cases, we strive to ensure that all
customers are responded to within 48 hours.
Our response will include the name of the person who will be handling your complaint and a
full record of the correspondence will be tracked, including our operator login credentials
who has provided any response to you.
If you do not believe our resolution to your complaint to be fair and transparent then you are
free to request for the complaint to be escalated to a member of our Senior Management
team who will personally review your complaint and make a final decision.
We aim to resolve all complaints in full within 30 days.
Should you still be of the opinion that our resolution is not fair and transparent then the
complaint is escalated to a “dispute” and can be referred to indepeendent adjudication service
IBAS.
We give our commitment to pursuing an amicable solution to all disputes. All disputes and
the resolution of these disputes will be reported to the Gambling Commission on a quarterly
basis.
1.34 Data protection. Please see our Privacy Policy for details of how personally identifiable
information is collected and may be processed or shared with others.
1.35 Copyright in the information displayed on this website is the property of Satellite
Information Services Limited (“SIS”) and/or its licensors. This information is intended for
personal use only and may not be displayed in public, broadcast or used for any commercial
purpose without the express written consent of SIS. Whilst every effort is made to ensure
that the information is accurate, SIS accepts no responsibility for any use made of the
information provided on this website and excludes all liability in respect of any loss suffered
by any person arising directly or indirectly from use of the information.
1.36 We are required by our licence to inform you about what happens to funds which we
hold on account for you, and the extent to which funds are protected in the event of
insolvency.
We hold customer funds separate from company funds in a Segregated Fund Account. This
means that steps have been taken to protect customer funds but that there is no absolute
guarantee that all funds will be repaid. Customer funds are kept in accounts separate from
business accounts but they would form part of the assets of the business in the event of
insolvency.
This meets the Gambling Commission’s requirements for the segregation of customer funds
at the level: not protected
1.37 Any changes to these Terms and Conditions will be displayed on your next login to this
website prior to these changes taking effect.

2.1 We accept deposits via the following debit card types: Visa; Visa Debit; MasterCard; Visa
Electron; Maestro.
2.2 The minimum deposit amount accepted is £10.00.
2.3 Credit Card Deposit Restrictions: we do not accept deposits by credit card or via Money
Service Businesses (MBS) that allow their accounts to be funded by credit card. Deposits by
credit card will be blocked by our automated and internal systems and you will need to select
an alternative deposit method. In the event of a deposit by credit card or MBS which
bypasses these restrictions, such deposit will be returned to Your card, with the exception of
any already wagered funds.
2.4 We will only accept deposits from Great Britain.
2.5 You should only deposit funds into your account with us from a source where you are the
named account holder. In such cases where we identify that the named account holder
differs from that which we hold, we reserve the right to treat any winnings arising from such
deposits as void.
2.6 When you choose to make a deposit via one of the above listed methods, only once your
account balance reaches 0.00 with any withdrawal requests fully processed will you be able
to choose a different deposit method. This is to ensure compliance with our own anti-money
laundering policies.
2.7 As required by our anti-money laundering obligations and/or as part of our policy with
regard to the source of funds placed on deposit, we reserve the right to raise queries
regarding the source of any funds placed on deposit. Bettom.com may, acting reasonably,
suspend or terminate any Account where the response to such query/queries is not in its
view satisfactory and/or may pass on such information as it deems necessary to any
relevant authority.
2.8 Funds may be withdrawn from your Account provided that:
2.8.1 All payments made into your Account have been confirmed as cleared and have not
been charged-back, reversed or otherwise cancelled;
2.8.1.2 Any identity checks we are required to conduct pursuant to applicable anti-money
laundering regulations and rules or other obligations are clear. To this end we reserve the
right to seek such other information from you as we might require in order to confirm your
identity and compliance with these Terms and Conditions and any other applicable rules,
laws or regulations.
For the avoidance of doubt, we may request from you copies of one or more of the following
documents to meet these requirements:
– Your photo identification (valid passport or driving licence)
– The front of the card you used to deposit (obscuring the middle 8 digits of your 16-digit
card number)
– A bank statement (issued within the last 3 months) accompanied by a payslip
– A tax return document
– A statement that shows regular income on your account.
– Potential Inheritance or proof of ownership of potential capital so as we can determine a
source of wealth
– Anything else we could determine as a source of income e.g. P60, P45

In the event we require any of the above information from you, someone from Bettom.com
will contact you either via your registered email address or via your contact telephone
number also registered with us. Details on how this information can then be sent to
Bettom.com will be made clear in these communications; and
2.8.1.3 You have complied with the rest of these Terms and Conditions.
2.8.1.4 You accept that all transactions may be checked to prevent money laundering and
that any transactions made by you which Bettom.com deems suspicious, may be reported to
the appropriate authorities. Bettom.com reserves the right to decline and/or reverse the
withdrawal of unspent or otherwise unused deposits until the verification of these funds is
deemed satisfactory.
2.9 If you choose to make a withdrawal request and have deposited with us using a card, we
will look to pay any requested winnings in full back to this card.
2.10 With the exception of any applicable withdrawal or management fees detailed below,
we do not charge you for deposits or withdrawals although you should check with your bank
and/or other payment service provider as to whether they will levy any such charges.
2.11 The minimum withdrawal amount that can be paid is £5.00. For lesser amounts, please
contact customer service.
2.12 Bettom Limited is the Merchant of Record for this website, meaning it processes all
card payments from customers, including deposits and withdrawals.

Free bets or promotional awards of any kind cannot be withdrawn.
In the event you choose to withdraw funds from your account and have not carried out any
financial activity, or if the financial activity on your account equates to a sum of less than
50% of the amount deposited by you, then we reserve the right to charge a processing fee of
5% of the requested withdrawal amount with a minimum charge of £3.00
“Financial activity” is defined by the placing of bets anywhere on this website
(voided/cancelled bets do not count).

4.1 We realise that for some Customers gambling might become a serious problem and for
such Customers we offer a self-exclusion option for a period from six months up to five
years, as per a Customer’s request.
If you wish to self-exclude, please either contact Customer Services specifying the period
you wish to be self-excluded for, or choose the “Self-Exclude” option found within your “My
Account” section of this website. If you choose to contact Customer Services, kindly note
that it may take up to 24 hours to process your request.
If you choose to contact Customer Services, kindly note that only upon a clear “selfexclusion” request will your account be suspended for the agreed time. Otherwise, all
accounts will be “closed” and can be reopened at any time upon a Customer’s request.
Please read through our Responsible Gambling guide for more information.
If a self-exclusion has been requested by contacting the Customer Support, the account will
be closed for 12 months unless explicitly stated otherwise. Any self-exclusion may, on
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request, be extended for one or more further periods of at least 6 months each.
4.2 Bettom.com takes its social responsibility extremely seriously and follows the Gambling
Commission of Great Britain’s code to the letter to make sure that effective procedures are in
place for self-exclusion. We take all reasonable steps to prevent self-excluded individuals
from participating in gambling. Furthermore, the company has the following procedures in
place in order to manage self-excluded individuals:
a. A register of those excluded (name, address, membership and any other account details);
b Our staff are trained to effectively administer the systems; and
c The removal of access from those persons found to have attempted to gamble on the
services;
4.3 We will use all reasonable endeavours to ensure compliance with any self-exclusion. We
implement reasonable checks and safeguards to ensure that whilst you are self-excluded
you are not sent marketing material about gambling from us and you cannot access our
services.
You accept that we have no responsibility or liability whatsoever (including in respect of any
losses you may incur) if you continue to gamble with us, in particular where you have sought
to circumvent a self-exclusion via additional accounts; or where you have changed any of
the registration details (which would also include if you register an account by altering certain
details).
All self-excluded individuals found to be either attempting or having perpetrated such acts to
open an account that could not be practically stopped at the time will have any winnings
forfeited and all bets voided. The company treats such instances where an individual wilfully
construes to subvert the account opening process having self-excluded extremely seriously
and will take all necessary action including legal action to protect itself and the individual in
order to mitigate harm.
We would urge anyone who believes they have a gambling problem to seek help from
agencies such as:
GamCare
BeGambleAware
And if you wish to self-exclude from all gambling companies licensed in Great Britain by the
Gambling Commission who have signed up to the service, visit GAMSTOP.
4.5 Once you are self-excluded with GAMSTOP you will not be allowed to gamble with us
until your GAMSTOP self-exclusion is no longer active, in accordance with GAMSTOP’s
terms.
Your GAMSTOP self-exclusion may take a number of days in order to become active with us
once you register with GAMSTOP – you should ensure that the details you use to register
with GAMSTOP are the same as those details registered on your account with us.
Unless your details registered on your account with us match exactly the details you
registered with GAMSTOP, your self-exclusion may not be active with us.
We implement reasonable checks and safeguards to ensure that whilst you are selfexcluded via GAMSTOP you cannot access our services. Consequently, we cannot be held
liable to you or any third party if you are able to continue to gamble on our website or mobile
and tablet applications.

You accept that we have no responsibility or liability whatsoever (including in respect of any
losses you may incur) if you continue to gamble or are able to gamble with us where:
– you have sought to circumvent a GAMSTOP self-exclusion via additional accounts;
– you have changed any of the registration details (which would also include if you open up
an account with substantially the same information, albeit inputted into the registration form
in a different way);
– if you continue to gamble with us between your self-exclusion registration with GAMSTOP
and us receiving notification and applying such self-exclusion on our services;
– where you have registered a new account when the GAMSTOP service is unavailable,
inaccessible or degraded for whatever reason;
– where you have sought to take advantage of the GAMSTOP service being unavailable,
inaccessible or degraded; or
– for any other reason outside of our reasonable control, including where the operating
systems utilised by GAMSTOP fail to properly and/or in a timely manner identify you and/or
your online accounts as subject to self-exclusion when you attempt to use our services.
For further information on GAMSTOP’s Terms of Use please visit GAMSTOP.

5.1 We are committed to ensuring that our customers gamble responsibly. Our responsible
gambling policies include:
– a dedicated responsible gambling page containing information about tools to help
customers to manage their betting activity along with contact information and guidance on
getting help with a gambling problem or limiting your exposure to gambling;
– a monitoring programme to review customer transactions, identify changes in behaviour
and contact customers;
– customer-driven deposit limits with ‘cooling-off’ periods that have to be observed before
they can be increased;
– time out options for customers to take a short break from their gambling (from 1 day up to
6 weeks);
– self-exclusion tools for customers who would like their account closed for a minimum of 6
months or over a longer period.
5.2 For more information on any of the above tools, please visit our Responsible Gambling
centre or the ‘Gambling Controls’ section of the site which is accessible to you at all times
while logged-in to your account.

6.1 If you wish to close your account, you can withdraw any remaining funds and there is no
further requirement to inform us. Should you want to close your account permanently please
contact Customer Services, who will try to assist you with any issues or concerns you have,
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and if unsuccessful your account will be closed upon your confirmation. Please allow us up
to 24 hours to process your request.
6.2 We reserve the right to decline a new customer or close an account without having to
give a reason for doing so. Some reasons for account closure are: For social responsibility
reasons, for anti money laundering mitigation, for commercial purposes. You will be informed
by email in a timely manner should your account be closed by us.

7.1 Verifying our customers’ age and identity is a requirement of our licensing conditions
under the Gambling Commission of Great Britain’s regulations. In order to verify our
customer’s identity and to ensure that they are of legal age for gambling, we will carry out
regular checks. By registering an account and agreeing to these terms of use, you authorise
us to verify and confirm your identity and age by using third party electronic verification
checking services. Where these checks are unable to verify that any customer is 18 or over,
we reserve the right to ask for proof of age.
7.1.2 Information to be provided
If we remain unable to verify your identity and age through our regular checks, we will
require copies of the following documents: a copy of your photo identification (valid passport
or driving licence) and a copy of a utility bill in your name confirming the address you have
registered with Bettom.com (no more than three months old).
7.1.3 In order to meet our anti-money laundering regulations, rules or other obligations, we
will contact you either via email to your registered email address or via your registered
contact phone number, requesting copies of one or more of the following documents:
– Your photo identification (valid passport or driving licence)
– The front of the card you used to deposit (obscuring the middle 8 digits of your 16-digit
card number)
– A bank statement (issued within the last 3 months) accompanied by a payslip
– A tax return document
– A statement that shows regular income on your account.
– Potential Inheritance or proof of ownership of potential capital.
– Anything else we could determine as a source of wealth or source of income e.g. P60, P45
To be approved, all documents must be in acceptable condition.
7.1.4 We reserve the right to carry out verification/AML & financial risk checks using thirdparty services. No checks will affect on your credit score.
7.1.5 By agreeing to these Terms, You agree and declare that You have entered your own
correct personal details, and that the source of all funds used on the Services are derived
from legitimate activities and that You will not use the Services for illegal or fraudulent
activity, including (and without limitation) money laundering as provided by the governing law
that applies to You and/or any member of our Services. We reserve the right to check all and
any transactions to prevent money laundering. Criminal and/or civil proceedings may be
brought against You and any other person linked to taking part in such activity. We reserve
the right, to report any suspicious transaction and to transmit any information to the
appropriate authorities and without notice to You. In such a case, You waive all rights of any
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nature that may be recognised anywhere of the communication of such information. In
addition, we reserve the right to withhold all the funds we believe to be derived from
fraudulent or unlawful activity and where required, without giving reason to You for
withholding said funds.
7.1.6 You cannot request or open an account if you are not the account holder or if you are
acting on behalf of someone else or on behalf of the account or for the benefit of a thirdparty.
7.1.7 You can only possess one account with Bettom.com and we reserve the right to close
all multiple accounts that are open, under the same name or connected to the same person,
and in this case, we will credit the first account that you opened with Bettom.com.com with
the balances from the other accounts that would have been closed. If we have reasonable
grounds to believe that you have committed or attempted to commit any fraud, we reserve
the right to cancel any transaction pertaining to it.
7.1.8 You must not authorise any third-party to use your account and you will be entirely
responsible for all losses as a result of having a third-party use their account. You must
immediately inform us if you suspect that another person has obtained access to your
account, and you will offer your full support to us while researching this issue.
7.1.9 It is your responsibility to ensure that all information provided on registration is
accurate, precise and up to date. You are aware that changes cannot be made to your first
name, surname and date of birth provided at registration unless you provide us with
satisfactory evidence that your personal details have been legally changed under the laws of countries where you reside.
7.2 Termination
7.2.1 We may suspend or terminate your account, cancel any bets placed by you, remove
any bonus monies in your account and/or take any other action we deem appropriate if: (i)
we suspect that you are engaging in illegal or fraudulent activity while using the Services
(including circumstances where we suspect you have attempted to manipulate the operation
of the Services thereon or have been involved in player collusion); (ii) you reside or place
any bets outside of Great Britain or ; (iii) we suspect you are in breach of any of these
Conditions, the Terms and Conditions or the Rules; (iv) we suspect you are acting in a
manner that is detrimental to the conduct of our business; (v) we are required to do so by
law; or (vi) in our judgement, there is a manifest error or there is a technological failure
affecting the Services.
7.2.2 We reserve the general right at any time,to suspend or terminate your account (or
exclude you from any of our services) if we consider it necessary to do so. In such
circumstances, where deemed appropriate by us, we reserve the right to remove any bonus
monies in your account.
7.2.3 Your sole remedy in the event of termination of your account by us for reasons outlined
in clause 7.2.1 or clause 7.2.2 above shall be the reimbursement of any undisputed account
balance you may then have, subject to your having complied with these Conditions, the
Terms and Conditions and the Rules. To the fullest extent permitted by law, we shall have
no further liability to you whatsoever.
7.3 General
7.3.1 We may, and without any requirement to give reasons, exclude any customer from our
services generally and/or from receiving selected promotions and offers introduced by us
from time to time.

7.3.2 Your account is personal to you. You shall not allow others to use your account or to
accept any prize or participate in any Game. Any person found to have violated this clause
will be liable for all losses on the account but will not be entitled to collect any winnings. It is
your responsibility to keep your password private and secure and you are solely responsible
for the security of your account information and password. You are responsible for any
unauthorised use of your account and/or password. In the event that a third-party places a
bet or is thought to have placed a bet from your account, such bet shall be valid and liability
for losses on your account will lie with you, whether or not you were aware the third-party
misappropriated your account and password information. You agree to notify us immediately
if there is any change to your account information.
7.3.3 You will not post any unlawful, obscene, abusive, defamatory, threatening or other
offensive material on the Services.
7.3.4 You understand that you risk losing money whilst using the Services and that you use
the Services at your sole risk.
7.3.5 Excluding the payment of valid bets, in no event shall we be liable to you: (i) with
respect to any and all claims arising from or related to these Terms or the Services,
howsoever arising under contract, tort, negligence, breach of statutory duty or in any other
cause of action, for damages exceeding GBP£2000.00 (two thousand pounds sterling) or
currency equivalent; or (ii) for any consequential, indirect, incidental or special damage or
loss of any kind whatsoever; or loss of business, profits, revenue, reputation, goodwill,
contracts, anticipated savings or opportunities; or loss or damage arising from loss, damage
or corruption of any data, even if such losses are foreseeable or if we have been notified of
the possibility of same. Nothing in these Terms shall exclude or limit our liability for death or
personal injury resulting from our negligence or any liability to the extent such liability cannot
be excluded or limited as a matter of law.
7.3.6 Employees of Bet Tom Limited or its corporate group are not eligible to participate in
the Games provided on the Services.
7.3.7 If any part of these Conditions shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed to be severable from these Conditions
and shall not affect the validity and enforceability of any of the remaining provisions of these
Conditions.
7.3.8 Our Privacy and Cookie Policy sets out how we use personal information which you
supply to us. By accepting these Conditions, you also accept our Privacy and Cookie Policy.
7.3.9 We do not charge you fees in respect of any payments related to betting transactions
which you make on the Services (such as charges for deposits or withdrawals). However,
you should check with your bank and/or other payment service provider as to whether they
levy any such charges.
7.3.10 These Conditions, together with the Terms and Conditions and the Rules (as
applicable) contain the entire agreement between you and us relating to the Services
thereon.

8.1 Should there be any claim or dispute relating to bets on the Services please contact us.
If we are unable to settle the dispute, you can refer the dispute to the arbiter set out in the
disputes clause in these terms and conditions. The arbiter’s decision will be final (save in
respect of any manifest error) subject to full representation being given to all parties
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involved. Any dispute as to the enforceability of bets on the Services shall be governed by
the laws of England.
8.2 All other disputes not covered by clause 8.1, and subject to clause 8.3, or any other
claims or proceedings arising out of or in any way relating to the Services or these
Conditions shall be governed by the laws of England shall have exclusive jurisdiction for the
purpose of any such proceedings arising out of or in any way relating to the Services or
these Conditions.
8.3 Notwithstanding clauses 8.1 and 8.2, we reserve the right to take legal action against
any party in breach of these Conditions, at our election, in Ireland or the place of breach or
the domicile of that party, and that party shall submit to the jurisdiction chosen by us.

9.1 If you have any complaints, experience any problems or wish to contact us for any other
reason, please contact Customer Services.
9.2 Any complaints or claims of any nature, also with regard to your Account statements or
Account balance, should be communicated to us as soon as possible by contacting our
Customer Support, from the publication of the information on the Services which has given
rise to the complaint, and/or within 6 months of the issue occurring;
9.3 The communication must contain the following information:
a) Account Log-In ID;
b) registered First Name and Surname;
c) explanation of the issue and the complaint/claim;
d) specific dates and times associated with the complaint/claim (if applicable);
9.4 All best efforts will be made to resolve any reported matter promptly. Failure to submit
the communication as outlined above may result in a delay in our ability to identify and
respond to your complaint in a timely manner.
9.5 In case of conflict between the result posted on the Application and the result shown in
our Server, the result posted in our Server shall take precedence. You understand and
accept that the settlement of any conflict between you the user and us will be determined
based on the records kept by us.
9.6 We commit to responding to the complainant or to the authority with respect to
complaints with the results of the inquiry within one month from the date which the relevant
complaint is lodged, and will ensure the best efforts in providing a prompt resolution of
issues at hand.
9.7 If for any reason you are not satisfied with how we have resolved your complaint, you
may ask for senior management to make a final decision.
9.8 If you are still un-satisfied with the resolution, you may decide that the matter is referred
for adjudication by the Independent Betting Adjudication Service (IBAS). Your dispute will be
reviewed and, if considered genuine, it will be referred to a Panel for adjudication.
9.9 Once the adjudication process is considered complete, the Panel will issue a ruling in the
form of a written document, which will be sent to you and the Operator. The document will
explain the Panel’s reasons for the ruling, the Panel’s conclusion, and direct how the matter
should be resolved. The ruling will be final and binding on all parties in the dispute, as long
as the full facts are presented by all parties concerned.

9.10 Before contacting IBAS and completing the Adjudication Form, we recommend that you
read the case studies section on the website, as it may list a similar case which may apply to
your own circumstances and help clarify your case before proceeding to adjudication.
Telephone Number: +44 (0)207 347 5883
Website: http://www.ibas-uk.com
Email: [email protected]
Raise a dispute with IBAS here
9.11 Please note that IBAS will only adjudicate on a dispute if:
(a) the Operator holds a licence issued by the Gambling Commission of Great Britain and
the dispute concerns a wager which is subject to the laws of England and Wales or
Scotland; in its absolute discretion, IBAS may deal with disputes arising in other jurisdictions;
(b) a genuine deadlock exists between the Customer and the Operator.

10.1 Cash Out and Partial Cash Out are features which are offered on various singles and
multiples Sportsbook bets. These features allow you to amend your original bet and lock in a
profit or a loss by settling your bet early, either entirely or partially, without having to wait for
the event to finish.
10.2 In order to use the Cash Out or Partial Cash Out features, click on the link to My
Account and then Cash Out where any qualifying bets will be displayed along with the
applicable Cash Out value. If you wish to fully Cash Out your bet, click on the amount
displayed – you will be asked to confirm your decision.
10.3 If you wish to only partially Cash Out your bet, click on the symbol to the right of the
Cash Out value – you can use the slider to determine the amount you wish to partially Cash
Out. Once confirmed and accepted, the remainder of your stake will be settled in accordance
with the final result relating to your bet.
10.4 If you make a Cash Out or Partial Cash Out request, you will be notified whether or not
your request has been successful. Your request is not guaranteed to be accepted and may
be unsuccessful if, for example, the market suspends or the odds move before your request
has been processed. Cash Out or Partial Cash Out requests made in-play may take longer
to process because of the in-play bet delay.
10.5 Cash Out and Partial Cash Out is not currently available on all markets – a Cash Out
icon will be displayed for the markets that support these features.
10.6 We cannot guarantee that these features will be available on your bet selection. Where
they are available pre-event and we do not cover the event In-Play then they will be
unavailable once the event starts.
10.7 Using either Cash Out or Partial Cash Out may mean you will opt out of and no longer
be eligible for a particular promotion. See the terms and conditions of the promotion for
further details.
10.8 Any bonuses due from bets such as Lucky 15/31/63 will not apply where Cash Out or
Partial Cash Out has been used to close a bet.
10.9 For Partial Cash Out and multiple bet options, the minimum value that can be Cashed
Out is the same as the value of any secured funds. For example, for a bet consisting of three
Bettom.com terms and conditions – static text
£1 Doubles (A x B, A x C, B x C), where selection A and B have both won, each at 2/1, and
the other selection is still to run, your minimum Partial Cash Out amount would be £9 (£8
winnings plus £1 stake).
10.10 We will not be responsible if the Cash Out and Partial Cash Out features are not
available for technical reasons and bets will stand as originally placed during any such
period.
10.11 We reserve the right to amend, suspend or remove the Cash Out and Partial Cash
Out features at any time for any event, fixture or market. Any bets placed on such events,
fixtures or markets will stand as originally placed.
10.12 We reserve the right to reverse the settlement of a Cash Out or Partial Cash Out if the
bet or a market is settled in error.

11.1 Except where otherwise stated, all bonuses offered on the Services are limited to one
per person, IP address, address and/or household.
11.2 Each bonus offer will have its own “terms and conditions” and Customers should
ensure that the terms and conditions associated with each individual bonus offer are read
and understood prior to accepting the bonus.
11.3 Promotions are subject to change. All management decisions are final.
11.4 In the event of an error when attributing a bonus to your account, the company reserves
the right to correct such errors by removing any funds that were put into your account
erroneously and by voiding any bets that were placed by these funds.
11.5 At no time will a bonus be offered where the benefit amount is dependent on you
gambling for a certain time limit or frequency; where the benefit increased if you reach a
qualifying activity in a shorter amount of time; or where the value of the benefit increases
with your spend it does so at no greater rate than your spend increases.
11.8 In the event we detect bonus manipulation or abuse of any kind, We reserve the right to
deduct the bonus and any winnings associated with the bonus from your account.
11.9 We reserve the right at our own discretion to close account/s, make void the activity on
suspected duplicate account/s, make void any activity of accounts linked to a restricted
account/s and/or reclaim any illegitimately paid bonuses or pay-outs where we believe the
following has occurred:
(a) Where we reasonably suspect that you have opened duplicate accounts or where we
reasonably suspect that second or subsequent accounts are under common control with
your account with a view to bonus or promotional abuse.
(b) Where we reasonably suspect that your activity and gameplay attempts to bypass our
system controls on bet placement, bonus qualification or stake limits, or are seen as bonus
or promotional abuse.
(c) Where we reasonably suspect that you are concealing the true worth, nature or pattern
of bets placed by you or on your behalf, even if second or subsequent accounts are opened
under different names.
(d) We identify that your account is linked to a restricted account/s including, but not limited
to, by address, e-mail or IP address.
(e) Deliberate attempts to falsify account details may lead to the closure of all related
accounts.

12.1 If you are in receipt of a Bettom.com Free Bet Voucher, the free bet can be redeemed
under My Account / My Sportsbook Account / Free Bets / enter your unique voucher code in
and click submit.
12.2 The free bet can be used on all Bettom.com events with minimum odds of evens (2.0)
12.3 A multiple combination of bets such as a Trixie/Patent/Yankee is not permissible with
the free bet, however, any bet that is a straight accumulator such as a Double, Treble, 4-fold
etc is.
12.4 Any returns from a free bet will be paid back into your account minus the free bet stake.
12.5 This offer is limited to one free bet award per person/household/IP address.
12.6 If your free bet is subsequently voided, it will be replaced within 48 hours.
12.7 Bettom.com’s general terms and conditions apply.

13.1 We will apply an Administration Fee to all accounts that have been ‘inactive’ for a
consecutive period of at least 365 days in accordance with the following procedure. An
account is deemed to be ‘inactive’ during any period in which no successful login takes place
in relation to it.
(a) If your account remains ‘inactive’ for a continuous period of 365 days then your account
shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account
will be closed and no fee shall apply.
(b) If, on being deemed to be dormant, your account has a positive balance, we will take
reasonable steps to notify you using the details you provided during your registration
process (or as updated by you) and will attempt to withdraw the balance back to your last
payment method where possible. For security reasons, you will need to confirm that the
details of your last payment method are correct prior to us being able to withdraw the
balance back to it. Should it not be possible to withdraw the balance back to your last
payment method then you will be required to provide details of a bank account in your name
that we can verify and withdraw the balance to.
(c) If your account remains dormant, after a minimum period of 30 days following our first
attempt to notify you that your account has become dormant and attempt to withdraw the
balance back to your last payment method, we will deduct a monthly Administration Fee
from your account balance of 2% or £2 (whichever is greater).
(d) The Administration Fee calculated in accordance with (c) above shall be deducted from
your account balance following the expiry of the notification period mentioned above and
every 28 days thereafter at the same rate until the earlier of: (i) your account balance
reaching zero when no further Administration Fee shall be deducted and your account will be
closed; or (ii) you withdrawing your balance in full or ‘reactivating’ your account when no
further Administration Fee shall be deducted.
Bettom.com terms and conditions – static text
13.2 You can ‘reactivate’ your account by successfully logging in to your account.
13.3 You can request a refund of any Administration Fees by contacting our Customer
Services department.

If You use Our Gaming Facilities, any additional rules which appear within a Game, including
within a Game’s “Help” or “Game Info” tabs, including rules relating to minimum/maximum
bets, maximum payouts, jackpots, disconnections and system malfunctions will apply
(“Game Rules”).
14.2 Casino Promotions and tournaments
Casino promotions and tournaments on Bettom Casino will have their own individual terms
and conditions which will govern your participation in the relevant promotion or tournament.
Where you are credited with an Amount to your account pursuant to a promotional campaign
or competition, unless specified to the contrary within the terms of such promotion or
competition, the credited funds may only be used as bonus funds to play Games and cannot
be withdrawn as cash. We reserve the right to reclaim bonus amounts credited to your
Account if you attempt to withdraw them from your Account.
14.3 Consent
By accepting any prize (including a jackpot) and/or winnings as part of a promotion on the
bettom Casino, we may ask for your consent to the use of your name for advertising and
promotional purposes. For the avoidance of doubt, we shall not use your name for such
purposes unless you have given your express consent.
14.4 Wagering Requirements
Certain wagering requirements apply to bonuses received through Promotional Offers:
14.4.1 You will be required to wager any bonus funds a certain number of times before any
winnings can be withdrawn. This will be confirmed in the terms of that Promotional Offer.
You understand and agree that You will only be entitled to withdraw the winnings generated
from bonuses after You have completed the wagering requirements for all bonuses received.
14.4.2 We do not offer bonuses where the benefit amount is dependent on You gambling for
a certain time limit or frequency, where the benefit increases if You reach a qualifying activity
in a shorter amount of time, or where the value of the benefit increases with your spend, it
does so at no greater rate than your spend increases.
14.4.3 Any withdrawal request of monies linked to a bonus whose wagering requirements
have not been completed will invalidate the bonus, including any winnings generated from
that bonus.
14.4.4 You cannot activate an offer if Your Account already contains a bonus in progress.
Pending offers can only be activated after You have met the wagering requirement for the
current bonus.
14.5 Contribution percentages
The following list shows the contribution percentage of the Games We offer to the wagering
requirements of any bonus:
• Slots 100%
• Progressive slots: 0%
• Scratch Cards: 100%

• Roulette (all varieties): 10%
• Blackjack: 10%
• Poker: 5%
• Baccarat: 0%
14.6 Disclaimer
You acknowledge and agree that you understand that you risk losing money whilst using
Bettom Casino and playing Games and that you use Bettom Casino and play Games at your
sole risk.
14.7 Third Party Software
If it is necessary to provide you with software (“Software”) supplied by third parties to enable
you to use and download the products offered through Bettom Casino, you may be required
to enter into a separate agreement with the Software owner in respect of your use of such
Software (“Third Party Software Agreement”). In case of any inconsistency between these
Terms of Use and the Third-Party Software Agreement, these Terms of Use will prevail in so
far as the inconsistency relates to the relationship between you and us. It is your
responsibility to ensure that any Software is downloaded onto your computer in a manner
compatible with your own computer’s specific set-up.
14.8 Random Number Generator
You fully accept and agree that random number generator (“RNG”) software will determine
all outcomes of Games on the Services. In the event of a discrepancy between the results
displayed on your computer and a Game’s records on our server, our records shall be
regarded as definitive.
14.9 Disconnection, misuse and malfunction
Neither we nor our affiliates, agents and licensors accept any responsibility and will not be
liable for any loss resulting from delays or interruptions to play due to failure, breakdown,
malfunction, interruption of or disconnection from the games server or any other causes over
which we or they have no control.
14.9.1 Misuse, disconnection or system malfunction will result in all related or effected bets,
plays and pays being void.
14.9.2 You certify that in using the Services, including the playing of any Game, you will not
use or attempt to use any martingale betting strategy or software endowed, in our
reasonable opinion, with artificial intelligence.
14.9.3 In the event that we reasonably determine that you used or attempted to use a
product endowed with artificial intelligence in conjunction with the Bettom Casino, the
Website, the App or any of the Services, we reserve the right to rescind or block your
Account immediately, to not reimburse the amount credited to your Account, and prohibit
your access to all other websites, services and applications offered by us.
14.9.4 In the interest of fair play, we prohibit the use of any recognised betting techniques
with the aim of circumventing the standard house edge in our Games. If your Account shows
any indication of deceptive game play through these betting techniques, your Account will be
blocked immediately and we will retain any funds from the Account in question.
14.9.5 Should we have any reason to believe that either an account or group of accounts
are operating systematically, e.g. using specific betting techniques or group wagering, we
reserve the right to block or permanently close all relevant accounts. In these circumstances,

we will not be under any obligation to refund you any money in your Account, with the
exception of the amount you originally deposited, should this amount still be present.
14.10 Errors
14.10.1 In the event of systems or communications errors relating to the generation of any
result, bet settlement or any other element of a Game, we will not be liable to you as a result
of any such errors and we reserve the right to void all related bets and plays on the Game in
question.
14.10.2 In the event that a system malfunction results in profit, whether it is collected or
credited to your account, we reserve the right to claim all gains that you may have benefited
from, as a result of one of those malfunctions, and you would be obliged to immediately
reimburse the amount collected and inform us of the malfunction. We reserve the right, at
our sole discretion, to directly deduct an amount equal to that which you may have received
in error from your account.
14.11 Maximum Winnings
In relation to casino games, other than progressive jackpot slots, table or instant win games,
or where specifically advertised for a specific game or promotion, the maximum winnings for
any one calendar day (00:00:00 – 23:59:59) shall be no greater than £100,000. Please note
that these restrictions apply regardless of stake.

The above Terms and Conditions came into effect on 1st June 2024